Privacy Policy
At Cafe Casino, we deeply appreciate the trust and loyalty of our players. We are committed to ensuring the safety and confidentiality of your personal information. This Privacy Policy outlines the practices we follow when collecting, using, and safeguarding your data. We encourage you to review this policy carefully so that you can make informed decisions regarding your interaction with our casino.
Data Processing
This Privacy Policy explains our obligations under gambling regulations to process personal data of players. Processing your data is essential for enabling your participation in games and the delivery of related services.
Our website is managed by Dama N.V., a company registered in Curaçao, along with its fully owned subsidiary, Friolion Limited, located in Cyprus. Dama N.V. operates under a license issued by Antillephone N.V.
Your consent to this Privacy Policy is required for using our services. Since this document may be updated periodically, we recommend reviewing it regularly. Continued use of our services means you accept any changes made to this policy.
Collection of Information
We collect the following types of personal data through our website:
- Registration and Communication Data: Information provided during account registration and any additional communications, such as your name, contact details, and identity verification documents.
- Interaction Records: Data collected from your interactions via various communication channels.
- Transaction and Usage Data: Information related to your transactions, such as deposits, withdrawals, and your activity on our website.
- Verification Documents: Documents provided for identity verification and compliance checks.
Usage of Information
The information we collect is used for the following purposes:
- Transaction Processing: To handle deposits, withdrawals, and bets.
- Service Delivery: To deliver services, resolve issues, and provide customer support as needed.
- Verification and Compliance: To conduct identity and compliance checks as required by law.
- Marketing and Promotions: To send promotional materials, with your consent.
- Legal Compliance: To ensure compliance with legal obligations, including anti-money laundering regulations.
- Fraud Prevention: To detect and prevent fraudulent or illegal activities.
- Market Research: To analyze aggregated data for research and business improvements.
Marketing Communications
With your consent, we may use your personal data to send promotional messages about our products and services. You can opt-out of receiving marketing communications at any time by adjusting your account settings or contacting our customer support team.
Disclosure of Information
We do not sell or rent your personal information. However, your data may be shared under the following circumstances:
- Within Our Group: For service delivery and legal compliance.
- With Business Partners: When necessary to provide services or meet legal obligations.
- With Third-Party Providers: To facilitate processing and support services, with appropriate protections in place.
Data Security and Retention
We take data security seriously, following strict legal standards to protect your personal information. Personal data will be retained for as long as required by law and for a minimum of five years after account closure, in compliance with anti-money laundering regulations.
Cookies and Tracking
We use cookies and similar technologies to improve site functionality, monitor usage, and assist with our marketing efforts. You can manage your cookie preferences through your browser settings, but disabling cookies may impact your user experience on our website.
Your Rights and Contact Information
You have the right to:
- Access Your Data: Request a copy of the personal data we hold about you.
- Update Your Data: Correct or update your personal details.
- Opt-Out of Marketing: Withdraw consent for marketing communications at any time.
For any concerns, our Data Protection Officer (DPO) can be reached via email. Under GDPR, you may also lodge complaints with relevant supervisory authorities.
This Privacy Policy demonstrates our commitment to safeguarding your privacy while maintaining a secure and compliant gaming environment. Should you have any questions or requests regarding your personal data, please feel free to contact us.